Returns, Refunds, and Warranty Policy – Camper-Camper
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Returns, Refunds, and Warranty Policy

At Escape Leisure Vehicles Ltd. (“Escape Leisure Vehicles,” “we,” or “us”), we strive to provide you with high-quality campervan equipment and appliances. We understand that there may be instances where you need to return a product, seek a refund, or make a warranty claim. This Returns, Refunds, and Warranty Policy outlines the process and conditions for returning products, seeking refunds, and making warranty claims. By making a purchase on the Camper Camper website, you agree to the terms and conditions set forth in this policy.

1. Return Eligibility

a. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. It must also be accompanied by the original proof of purchase.

b. Certain products, such as personalized or custom-made items, may not be eligible for return unless they are defective or damaged upon arrival. We will clearly indicate such exceptions on the product page.

2. Return Process

a. If you wish to return a product, please contact our customer support team within 24 hours of delivery. You can reach us by email – support@camper-camper.co.uk
b. Our customer support team will provide you with instructions on how to return the product, including the return address.
c. You are responsible for the shipping and handling costs associated with the return.
d. We recommend using a trackable shipping method and obtaining proof of postage for your return. We are not responsible for any lost or undelivered packages.

3. Refund Process

a. Once we receive and inspect the returned product, we will notify you of the status of your refund.
b. If the returned product is deemed defective, damaged, or there was an error on our part, we will refund the shipping cost in addition to the product cost.
c. If the returned product meets the eligibility criteria, we will process the refund to your original payment method within 5 days.
d. Please note that shipping and handling charges are non-refundable unless the return is due to a defective or damaged product or an error on our part.

4. Damaged, Defective, or Incorrect Products

a. If you receive a damaged, defective, or incorrect product, please contact our customer support team immediately, preferably within 24 hours from the time of delivery.
b. We may request supporting evidence, such as photographs or a detailed description of the issue, to assess the situation and provide appropriate assistance.
c. If the issue is confirmed, we will arrange for a replacement, repair, or refund, depending on the nature of the problem and product availability. In such cases, we will refund the shipping cost incurred by you.

5. Warranty Claim

a. We stand behind the quality and workmanship of our products. If a product you purchased from us is covered by a manufacturer’s warranty, the warranty terms and conditions provided by the manufacturer will apply.
b. Please consult the product documentation or packaging for specific warranty information and instructions on making a warranty claim.
c. If you need assistance or have any questions regarding a warranty claim, please contact our customer support team. We will do our best to assist you in the warranty claim process.

6. Exchanges

a. We currently do not offer direct exchanges. If you wish to exchange a product for a different item, please follow the return process outlined above and place a new order for the desired item separately.

7. Non-Returnable Items

a. Certain items are non-returnable for hygienic or safety reasons, such as opened personal care or consumable products. We will clearly indicate such exceptions on the product page.

8. Changes to the Returns, Refunds, and Warranty Policy

a. We reserve the right to modify or update this Returns, Refunds, and Warranty Policy at any time without prior notice.

If you have any questions or concerns regarding our Returns, Refunds, and Warranty Policy, please contact our customer support team using the information provided below.

support@camper-camper.co.uk

Escape Leisure Vehicles Ltd.
39 Bridge Rd, Crosby, Waterloo,
Liverpool L23 6SA, United Kingdom